From opening an account to payments, bonuses, or game-related queries — you'll find the answers here. If not, our support team is always ready to help.
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From registration to profile updates — step-by-step guides for everything are available below.
Opening an account on DBG is straightforward. You can complete registration in just two minutes using your mobile number or email. Make sure to provide accurate details, as they will be verified during the KYC process later.
A common question is: how many accounts can be created with one mobile number? Per DBG's policy, each person may only operate a single account. Having multiple accounts risks all of them being suspended.
Register with your mobile number or email. Verify the OTP. Complete your profile.
Click "Forgot Password" on the login page. An OTP will be sent to your registered number. Set a new password.
Upload a photo of your National ID or passport. Approval usually takes within 24 hours.
You can update your name, address, and contact details from Settings. To change your mobile number, please contact support.
Click the "Register" button at the top of the DBG homepage.
Enter your Bangladeshi mobile number. The number must be active.
A 6-digit code will be sent to your number. Enter it before it expires.
Use a strong password — combine numbers, letters, and special characters.
Enter your full name and date of birth accurately — this information will be required for withdrawals later.
All your questions about deposits and withdrawals on DBG, answered here.
DBG accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Most deposits are credited instantly, though bank transfers may occasionally take 1–2 hours.
There are a few things to keep in mind for withdrawals. First, KYC verification must be completed. Second, it's best to withdraw using the same method you deposited with. Withdrawal requests are typically processed within 30 minutes.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳1,000 | Instant | Active |
| Nagad | ৳500 | ৳1,000 | Instant | Active |
| Rocket | ৳500 | ৳1,000 | 1–5 minutes | Active |
| Bank Transfer | ৳2,000 | ৳5,000 | 1–3 hours | During business hours |
If your deposit doesn't reflect in your account within 30 minutes, contact us via Live Chat with your transaction ID and amount. Our team will resolve it promptly. For more details, Payment Page View.
Go to the Deposit page and select Mobile Pay. Send money to DBG's Mobile Pay number. Submit the transaction ID.
Go to the Withdraw option in your wallet. Select the amount and payment method. Confirm to proceed.
A complete guide to claiming and using bonuses on DBG.
New members at DBG receive a 200% welcome bonus on their first deposit. That means if you deposit ৳1,000, you'll have ৳3,000 to play with in total. Note that the bonus comes with a wagering requirement — you'll need to place a specified amount in bets before withdrawing the bonus funds.
Reload bonuses, cashback offers, and free spins are available every week. Check the DBG promotions page regularly to stay updated. For full details on rewards, Rewards Page View.
All your questions about slots, Live Casino, and Sports Betting — answered.
DBG offers three types of games — slots, Live Casino, and Sports Betting. Slots are fully automated; just spin and see the result. Live Casino features real dealers with games running in real time.
A common question is — what happens to a bet if the game disconnects mid-round? At DBG, if a disconnection occurs during a round, the bet is refunded. However, if the disconnection happens after the round has completed, the result stands. All game history can be viewed in the "Game History" section.
DBG has a detailed guide for those new to Sports Betting. You can bet on cricket, football, tennis, and 20+ other sports. Live betting is also available, so you can place bets while a match is in progress.
Select a slot from the game lobby. Set your bet size. Use Spin or Auto-Spin.
Go to the Live section. Choose a Baccarat, Roulette, or Blackjack table. Follow the dealer's instructions.
How to keep your account and personal information secure.
DBG treats the security of every account as its highest priority. All connections are protected by SSL encryption. Payment details are never stored on DBG's servers — they are processed exclusively through the payment gateway.
Keeping Two-Factor Authentication (2FA) enabled is strongly recommended. With 2FA on, no one can log into your account even if they know your password — because an OTP is required. You can easily enable 2FA from Settings.
If you suspect unauthorized access to your account, change your password immediately and notify live support. Our security team will investigate and take the necessary action.
Go to Settings > Security > Enable 2FA. You'll receive an OTP every time you log in.
Create a password with at least 8 characters, including uppercase letters, numbers, and special characters.