DBG Terms & Conditions — Your Rights and Responsibilities

In this document, "DBG", "we", and "our" refer to the dbg.best website and its operating company. "User" and "you" refer to any registered or unregistered visitor of DBG.

DBG is an internationally licensed online gaming and Sports Betting platform. The following terms apply to all services provided on this platform.

DBG reserves the right to update these terms at any time. Any changes will be posted on the website. Continued use of the service after such changes constitutes your acceptance of the revised terms.

To open an account with DBG, the following conditions must be met:

• You must be at least 18 years of age.
• You must register using accurate and truthful personal information.
• Each person may hold only one account.
• Registration is not permitted from countries or regions where online gaming is prohibited by law.
• DBG employees and their immediate family members are not eligible to participate in certain promotions.

If information provided at registration is found to be false or incomplete, DBG reserves the right to close the account and forfeit the balance at any time.

As part of KYC (Know Your Customer) verification, you may be asked to submit a national ID, passport, or other government-issued document. Withdrawals may be temporarily held until verification is complete.

DBG supports popular mobile banking methods in Bangladesh. The following rules apply to deposits and withdrawals:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals cannot be processed until KYC verification is complete.
• DBG may request additional verification for suspicious transactions.
• Winnings derived from bonuses may not be withdrawn until the specified wagering requirements have been met.
• The maximum daily withdrawal limit may vary per user.

If the account number or name provided during a deposit is incorrect, the payment may not be accepted. For any payment issues, Help Center Contact us.

The following rules apply strictly to all betting on DBG — covering Sports, Live Betting, and accumulators.

• Once a bet is confirmed, it cannot be cancelled unless DBG acknowledges a technical error.
• DBG reserves the right to void any bet placed on odds that contained an error.
• Using insider information about pre-match events (such as injuries or lineup changes) to place bets is strictly prohibited.
• If a match is abandoned or postponed, bet outcomes will be settled according to DBG's own rules.
• Any involvement in match fixing or misconduct will result in permanent account closure.
• Bets exceeding the maximum betting limit set by DBG will not be accepted.

If the cash out option is available, you can settle your bet before the match ends. The cash out amount is determined by DBG and is not guaranteed.

DBG offers a range of bonuses and promotional offers. Please read the following terms carefully before claiming any of them:

• Welcome Bonus: For new members only. Available once on your first deposit.
• Wagering Requirements: Each bonus has specific wagering requirements, which are displayed before the bonus is claimed.
• Duration: Every bonus has a set expiry period. Once expired, the bonus will be void.
• Bonus stacking is not allowed: Multiple bonuses cannot be used simultaneously unless otherwise stated.
• Abuse: Any attempt to abuse bonuses or exploit the system will result in bonus forfeiture and account closure.

DBG reserves the right to modify, suspend, or cancel any promotion. For the latest information on active promotions, Rewards Page View.

Keeping your account secure is your responsibility. Please keep the following in mind:

• Use a strong password and never share it with anyone.
• Never leave an active session on someone else's device after logging in.
• Report any suspicious activity on your account to DBG immediately.
• Never share the OTP code sent to your email or SMS with anyone.
• DBG will never ask for your password by phone or email.

DBG is not liable for unauthorized transactions resulting from credentials compromised through your own negligence. However, if you've been a victim of fraud, our support team will do everything they can to assist you.

The following activities are strictly prohibited on DBG. Any violation will result in immediate account closure:

• Money laundering or illegal financial activity
• Placing bets using bots, scripts, or automated software
• Using insider information or unfair methods to gain an advantage
• Attempting to gain unauthorized access to another user's account
• Attempting to attack DBG's systems or network
• Operating an account under a false identity
• Misuse of the bonus system or collecting bonuses across multiple accounts

DBG believes gaming should be a source of enjoyment. We are committed to raising awareness around responsible gaming.

Our responsible gaming features:

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits at any time.
• Betting Limits: Set your own limits on how much you bet within a given period.
• Self-Exclusion: The option to temporarily or permanently suspend your account for a set period.
• Awareness Notice: If you have been gaming for an extended period, taking a break is strongly recommended.

If you feel that gaming is having a negative impact on your life, please reach out to our support team or Responsible Gaming Visit the page.

DBG treats the protection of your personal data as a top priority. For full details on how we use your information, please see our Privacy Policy.

In short, here's what we do:

• We use your information for service improvement and KYC verification.
• We do not share your information with third parties unless required by law.
• All transactions are secured with SSL encryption.
• You may request that your personal data be deleted at any time.

You can request to close your DBG account at any time. Before submitting your request:

• Settle any open bets.
• Withdraw your remaining balance.
• Let our support team know the reason for closing your account.

DBG may close any account for the following reasons:

• Terms Violation
• Evidence of fraud or illegal activity
• Registration with false information
• Accounts inactive for an extended period (over 12 months)

If your account is closed and a valid balance remains — and the closure was not due to a terms violation — it will be refunded to you.

If a dispute arises, please contact our support team first. Most issues are resolved within 24 hours.

If our support team is unable to resolve your issue:

• The matter will be referred to DBG's compliance department.
• Investigations may take up to 14 business days.
• DBG's decision shall be considered final and binding.

In any dispute regarding betting outcomes, DBG's system logs and official match data will be treated as the definitive evidence.

DBG shall not be held liable in the following circumstances:

• Bets lost due to internet disconnection.
• Transaction delays due to issues with third-party payment gateways.
• Unexpected technical errors — although DBG strives to ensure maximum uptime.
• Account credentials compromised due to your own negligence.
• If services are suspended due to legal or government directives.

In the event of any service disruption, DBG works to resolve the issue promptly and compensates affected users to the best of its ability.

DBG may update these Terms & Conditions at any time. In the event of changes:

• You will be notified by email or on-site notice before any significant changes take effect.
• Minor changes may take effect without prior notice.
• Continued use of the service after any changes constitutes your acceptance of the updated Terms.
• The latest version will always be available on this page.

Check back on this page regularly. If you have any questions, Help Center Contact us.