DBG Privacy Policy — Our Commitment to Keeping Your Data Safe

DBG (dbg.best) is an international-standard online gaming and Sports Betting platform. We believe your privacy is a fundamental right. This Privacy Policy is designed to give you a clear picture of what data we collect, why we collect it, and how we protect it.

The trust of thousands of users across Bangladesh is our greatest asset. That's why DBG's Privacy Policy is built on complete transparency and honesty — no hidden clauses, no complicated legal jargon, just a clear and straightforward explanation of your rights and our responsibilities.

This policy is a legal record of our commitment to protecting your personal data. We comply with GDPR and international data protection standards.

DBG collects your information in several ways. The categories are detailed below:

A) Information Provided at Registration

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address
• Password (stored in encrypted form)
• Nationality & Preferred Currency

B) Data Collected for KYC Verification

• Copy of National ID or Passport
• Selfie or Photo Verification
• Proof of Address (utility bill or bank statement)

C) Automatically Collected Information

• IP Address & Location Data
• Browser Type & Operating System
• Page Visit History & Timestamps
• Device ID & Cookie Data
• Gaming & Betting Activity Logs

D) Payment Information

• Mobile Banking Number (Mobile Pay, Nagad, Rocket)
• Transaction history & reference numbers
• Deposit & Withdrawal Records

DBG uses your data only for specific, legitimate purposes. We never use your information beyond what is outlined below, or without your consent:

• Account Management: To create your profile, verify logins, and keep your account secure.
• Identity Verification: To prevent fraud and complete the KYC process.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: To analyze usage patterns and further improve your experience.
• Customer Support: To resolve your questions and complaints promptly.
• Promotional Communications: To send you offers and bonus information, with your consent.
• Legal Obligations: To comply with regulatory investigations or legal directives.
• Responsible Gaming: To identify and prevent potentially problematic gaming behavior.

We strictly control who your data is shared with and under what circumstances. Your information is not passed on to anyone outside of the following cases:

Limited sharing may occur in the following cases:

• Payment Processor: Only the information necessary to process your transaction (e.g., Mobile Pay, Nagad).
• KYC Provider: Documents are submitted through secure channels for identity verification.
• Law Enforcement Agencies: Only specific data when required by a valid legal order or investigation.
• Security Specialists: When required to address technical security threats.

DBG signs a separate confidentiality agreement (NDA) with each third party, ensuring they are also obligated to keep your information secure.

DBG uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure site security. Disabling these cookies will affect the site's functionality.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which pages are visited most frequently (no individual identification is involved).
• Security Cookies: To prevent fraud and defend against cyber attacks.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

DBG employs state-of-the-art technology to keep your data safe. The core pillars of our security framework are:

• TLS 1.3 Encryption: All data transfers occur over encrypted channels.
• AES-256 Storage Encryption: All data stored on our servers is protected with strong encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Backup: Data is backed up across multiple secure locations.

That said, no one can guarantee 100% security on the internet. We do everything we can, but keeping your account safe also requires your cooperation.

Under DBG's Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact us directly:

To exercise these rights, support@dbg.bestto reach us by email. We typically respond within 30 days.

DBG strictly prohibits anyone under 18 from gaming on our platform. We never knowingly collect personal information from minors.

If we discover that an account has been created by someone under the age of 18:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• Any transactions will be handled in accordance with our policies.

As an international platform, DBG may occasionally process your data on servers located in other countries. In such cases:

• Data is only transferred to GDPR-approved countries or those with equivalent data protection standards.
• Standard Contractual Clauses (SCCs) are applied to every international data transfer.
• TLS encryption is applied during all data transfers.

Wherever your data goes, the protections in this Privacy Policy always apply.

DBG may update this Privacy Policy from time to time. We will notify you by email before any significant changes take effect. Minor updates will be reflected directly on this page.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out through the following channels:

• Email: support@dbg.best
• Live Chat: Available 24/7 via the chat icon in the bottom-right corner of the website
• Help Center: /help-center